These Terms & Conditions govern the contractual relationship between Epaulettes Safaris and yourself. Please read these Terms and Conditions carefully as by booking any tour with us, you acknowledge that you have read and understood these Terms and Conditions and you accept and agree to be bound by these Terms and Conditions.

If you have confirmed a booking on any tours with more than one client named and booked on such a booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all clients named in the booking (including minors and those with a disability) and therefore all clients in that group indicate their acceptance and agreement to these Terms and Conditions. The client who confirmed the booking is considered to be the selected contact person for all other clients named in that booking.

Traveling from the bush or international to the island require a flight while still flight remain optional for the mainland safaris.

To help us provide you with the very best services at the lowest possible prices, and to avoid confusion and misunderstandings, we ask that you read the terms and conditions below carefully.

To avoid travel scams, ensure that all and any communications with us are carried out through the following channels:

Email: all emails domain zone.

Phone and WhatsApp: all phone numbers published on Epaulettes Safaris website

Other means of communication: online-chat on our website.

As a result of our proactive policies in regards to safeguarding all of our communications, we have not had any cases of our company being impersonated or misrepresented by malevolent third parties for their own gain. However, caution is always advised.

If you believe that someone you are in touch with is not a legitimate representative of Epaulettes Safaris, please contact

Booking your Holiday

Timely payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which – in turn – tend to be fully prepaid in Tanzania. Failure to make timely payments without prior notification of – or arrangements with – our Company may result in our cancelling your booking. Any deposit made may be forfeited according to our cancellation policies.

  • Your contract in respect of your holiday is made with Epaulettes Safaris (the Company), registered in Tanzania and all bookings are subject to these terms and conditions.
  • All communications by the Company in relation to your holiday will be sent to the address stated on the booking form.
  • All bookings must be made through an authorized representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit of 35% of the total cost of the booking.
  • Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
  • Your holiday must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
  • A booking is confirmed and these Terms and Conditions shall apply when Epaulettes Safaris have received the applicable deposit from the client and the client has received written confirmation from Epaulettes Safaris of such booking. The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by Epaulettes Safaris to confirm the booking. Any client confirming a booking on any tours with more than one client named and booked on such booking represents and warrants to Epaulettes Safaris that:
    • They have all requisite consents and authority to make such a booking on behalf of all other clients named on the booking, and has communicated all necessary information to the other clients in order for them to give free and fully informed authorization to do so.
    • The information that they have provided regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with Epaulettes Safaris for the purposes of completing the booking.
  • If you book within 30 days of your departure date payment must be made in full at the time of booking.
  • All special requests, such as dietary requirements, should be noted on the booking form.
  • The Company will provide the service as set out and confirmed in writing.

Price Policy

  • The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.
  • The Company reserves the right to notify you of any increase in price before accepting your booking.
  • Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return
  • the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
  • The financial commitments offered above by the Company mean that the Company is not able to reduce the holiday prices should the value of the USD strengthen.
  • All payments made to Epaulettes Safaris should be free of bank charges and credit card transaction surcharges. Epaulettes Safaris is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the client as a result of credit card or other payment transactions in connection with the purchase of a tour and will not refund or return any fees charged by such third parties in connection with payments made by clients to Epaulettes Safaris

Cancellation and Changes by the Company

  • Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another holiday from us or (iii) to cancel your holiday. Compensation may be payable in cases of major change as detailed below.
  • No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
  • Major changes include cancellation, changes to your origin airport, and delays in departure or return by more than 12 hours and accommodation changes to an inferior standard of accommodation.
  • Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
  • The Company reserves the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.
  • Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of an international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets.
  • If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below.
  • The company also has the right to refuse any person as a member of the tour; if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.

Cancellation and Changes by You

  • You may cancel your holiday at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
    • Up to 45 days prior to arrival – no charges 44 to 30 days – 25%
    • 29 to 15 days – 50%
    • 14 to 7 days – 75%
    • 7 days or less – 100%
  • After the itinerary is confirmed, the client is permitted free of administration charges for one set of amendments, though will be liable for any added cost this may add to the tour, including airline charges, hotels etc. Any further modifications, which are instigated by the client, will incur a charge of 25 USD due to communication and administration expenses that may have been incurred.